Keeping your online accounts safe is hard when you’re not a security expert. Even when you use hard-to-guess passwords, never write them down, and use a unique password for each different service; attackers can sometimes still be able to intercept or crack your password. And the scary thing is that you will never know until it is too late.

This is a question we get sometimes: “I am locked out of my account, how do I get back in?”. Without more information this is difficult to answer. Usually the website you’re trying to log in to is of more help. Here are a few pointers to help you out.

So your app is generating 2FA codes, but the website is not accepting them? Can’t log in? Here are a few common ways for fixing that.

When reinstalling Pix Authenticator, it will start empty. Did you previously have accounts that are now gone? This post shows a few things you can try.

This post shows how to use 2FA using the Pixplicity Authenticator app for iOS and Android.

There are many Authenticator apps out there - why should I trust the Pix Authenticator?

Do you have 2FA set up for an account, and do you want to stop using it? Here’s how.

Do you want to share an account with someone you trust, but you also want to enable 2FA for that account? That makes it a bit harder to share a password. Luckily, Pix Authenticator lets you share 2FA codes as well.

This post shows how to start using 2FA with the Pixplicity Authenticator app for iOS and Android.

There is a long list of services that support 2FA using the Pix Authenticator app, and the list grows every day.

A backup is not a backup if you cannot restore it. This post explains how to restore a backup on a new phone or a second device, if you previously created a backup using Pixplicity Authenticator and stored is some place safe.

Backing up your codes is an important step in keeping your accounts safe and to make sure you never get locked out of your accounts. Because 2FA is such a secure way of keeping your accounts inaccessible for unauthorized people, it might actually lock you out as well if you can present a valid login code anymore!